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FAQs, deliveries and ethics FAQs, deliveries and ethics

Frequently Asked Questions

How our deliveries work


Your food will be delivered every morning between midnight and 6am in a temperature controlled black bag. In most cases we leave the bag on your doorstep. If the temperature controlled bag cannot be delivered directly to your front doorstep, we can arrange alternative options for you (for example we can leave the bag with a door/security man). We can also deliver to your workplace, partner’s address or even your gym. We will do everything within reason to ensure convenience.

At the end of the day, simply leave the bag where we left it for you and while you dream of your next Pure Package, we will exchange it with a full bag of food. If you live in an apartment building without a 24hr doorman you can send us a duplicate key for the exterior door to your building. We are happy to discuss other delivery solutions for example, hanging the bag in a tree!

You can pick and choose delivery days as you wish as long as you give us three full working days notice. In order to get the most out of the programme, we do recommend that you try to have as many consecutive deliveries as possible. You have a whole year to use up your days.

If you live in London, our gourmet diet delivery service is available to you, with the cost of delivery already included in the price of our programmes. This includes all postcodes falling within the M25 motorway plus a select few around it including: GU25, SL4, SL5 and KT16. If you live outside of these areas, we may be able to coordinate with your own courier or provide you with a quote from our drivers.

Carbon Neutral Deliveries

The Pure Package recognises the magnitude of the problem represented by climate change and we take reasonable steps to ensure that our emission of carbon and other greenhouse gases is kept to a minimum. A major part of this is our commitment to carbon neutral deliveries. We neutralise our deliveries and we plan our routes efficiently. This ensures that the produce you receive is working to maintain both your health and that of the world around you.

We are constantly looking at improving our impact on the environment… so watch this space!

“The world is an amazing place and we have a responsibility to it. Let’s play our part in keeping it that way.”

~ Jennifer Irvine, Founder

Contact us for further information.