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Frequently Asked Questions

Can I speak to an advisor?


Absolutely. Our service is designed to suit you, so we understand that you’ll have lots of questions. Please do contact our client managers on 020 7720 3250. Our nutritionist is available to go through any questions you have and to find the best programme for you.

Alternatively, email and let us know a convenient time to call you back.

Do you deliver to my area?


The Pure Package prices include delivery to all over London. This includes all postcodes falling within the M25 motorway plus a select few around it including: GU25, SL4, SL5 and KT16. We may be able to coordinate with your own courier if you live outside these areas. Call us on 0845 6 123 888 or e-mail us at if you are unsure if we deliver to you.

What if I live outside The Pure Package delivery area?


You can try our sister company Balance Box which delivers nationwide.

How do I sign up?


Simply sign up online or call us on 020 7720 3250. Our client managers are available to talk through your goals, they’ll help you choose the right programme and will tailor it specifically for you. Registration can take between 10 to 15 minutes.

How long should I sign up for?


This is totally up to you, and will depend on your health. Getting healthy doesn’t happen overnight. The longer you sign up for, the better the deal and you’ll achieve greater results.

Our basic packages start with 10, 30 or 90 days, which also gives you the best value. You have up to a year to use your days so no need to schedule them all at once.

When can I start?


It takes three full working days from registration to receiving your first food delivery.

Do I have to take all my days at once?


You can pick and choose delivery days as you wish as long as you give us three full working days notice. In order to get the most out of the programme we do recommend that you try to have as many consecutive deliveries as possible. You have a whole year to use up your days.

What if I go out of town?


Our aim is to be as flexible as possible so to make sure you are not charged we need three full working days notice to change your delivery schedule.

You can put your deliveries on hold at any point as long as you give us 3 business days’ notice over phone or email.

How will my food be delivered?


Your food will be delivered between 10pm and 5am in a temperature-controlled black bag. In most cases we leave the bag on your doorstep.  To avoid disturbing you at unsociable hours, we ask if you can give us a safe place where your bags can be dropped off during delivery times.  You may want to invest in a Hippo Box for deliveries. If you live in an apartment building without a 24hr doorman you can send us a duplicate key for the exterior door to your building.

What do I do with my empty temperature controlled bag and icepacks?


We will exchange it every evening with a fresh, full bag of food. Just leave it out in the same place we dropped it off.


I have specialised nutritional requirements. Will The Pure Package cater to my needs?


We will make every effort to. Our team of dietary and nutritional therapists will be able to discuss any specific needs you may have, and try to build them into your programme.

What if I suffer from food allergies and/or intolerances?


The Pure Package can take the stress away by eliminating certain foods while still providing a balanced diet. Simply inform us during your telephone consultation or select the allergy option next to the ingredient on our online sign up form. Please call us if you suffer anaphylactic shock from a particular ingredient.

Up to three exclusions are FREE OF CHARGE, further exclusions are charged at £5 per day for between 4-9 exclusions.  10+ is our Personal Touch service which is arranged through our client service managers on 020 7 720 3250.

What if I’m hungry?


The programme gives you the correct daily balance of proteins, carbohydrates and fats. Some people may find it takes 2-3 weeks for their body to settle into the new regime however the last thing we want is for you to feel hungry, so please let us know and we can alter your portion sizes.

Should I eat my meals and snacks even if I’m not hungry?


Yes. The programme is designed to maintain energy levels and avoid blood sugar swings, which can trigger hunger. Spacing out meals before you become hungry helps maintain stable blood sugar levels.

What can I drink?


Water, water and more water. You should be aiming to drink between 1.5 and 2 litres of water and/or herbal teas a day. It is important to keep well hydrated as thirst can often be mistaken by the body as hunger.

What if I want to make changes to my food preferences?


Our aim is to create the perfect menu, however you may discover some ingredients that you don’t enjoy. We rely on constant feedback from you so just get in touch to request a change to your profile.

Up to three exclusions are FREE OF CHARGE, further exclusions are charged at £10 per day for between 4-9 exclusions.  10+ is our Personal Touch service which is arranged through our client service managers on 020 7 720 3250.

How long before I can expect results?


Individual results vary.  Most people can expect to see initial results after 10 consecutive days, however, we recommend signing up for at least 30 days to see significant improvements.

Is your packaging recyclable?

Our new trays are created from a natural mix of recycled PET and made from an average 85 per cent recycled PET post-consumer content, which most local authorities in London will take away along with your regular recycling.

We ensure that we use suppliers that comply with the strictest food regulations keeping food safe in the entire temperature range between -40°C and 220°C, and outperforming alternative packaging materials in particular on food safety, recycled content, and recyclability.

Do you have information focusing on Weight Loss?


Yes – we’ve written a web-page dedicated to the weight loss questions you might have.