Legal Stuff
Terms & Conditions:
Service Policy:
Please read the following terms and conditions carefully. By placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 2nd January 2009.
Placing your Order could not be easier. You can either use our online
registration form or call us for a telephone consultation. We aim to gather
information on your health goals and food preferences as well as personal
information such as your height, weight and age. Once we confirm acceptance
onto a Pure Package programme the duration of your initial subscription
(minimum of 10 days) will be agreed and payment will be authorised. Days
are valid for 1 year from the date of purchase.
We reserve the right to refuse orders from customers at our discretion.
Once you have subscribed to our service, we will review your dietary and health information when we prepare your daily menus and hope that the meals that we select will be appropriate for you. We reserve the right to make any changes to the menus at our sole discretion. The meals are designed to be nutritionally-balanced, but specific health or dietary requirements or objectives from subscribing to The Pure Package cannot be guaranteed. If you have any concerns about the meals, your weight or the health effects of The Pure Package, please let us know immediately and we shall be happy to discuss these with you.
Our Starter Information sets out what you should expect from The Pure
Package. We aim to provide nutritionally-balanced daily food parcels personalised
for your dietary needs. The Pure Package comprises of daily deliveries
dependant on the type of deliveries and programme chosen (No Breakfast,
No Lunch or No Dinner deliveries available). We have qualified nutritionists
and/or dietary therapists on hand to assist in the selection of your meals,
based on the information that you provide. However, please note that we
may not be able to accommodate specific dietary needs and may refer you
to your GP. For our detox & cleanse programme we recommend you consult
with your GP before joining us for this programme.
NB. Currently we are unable to deliver to those who have allergies
that result in anaphylactic shock or diabetics who are insulin dependant.
Nutritional Advice
Whilst our qualified nutritionist helps to plan the daily menus, her advice is only general and must not be relied upon as being specific health advice. If you are in any doubt about your health, you must see your own nutritionist or doctor as soon as possible.
Payment
We accept Visa debit & credit cards, Master Card and Switch. Your card will be charged in advance for the full value of the initial subscription period. Orders for The Pure Package must be placed for an initial subscription period of at least 10 days at a time. Payment details must be received through the online secure payment solution provider PROTX via our website or by telephoning our office. We reserve the right to amend or refuse the sale, if the payment received is not correct to our current pricing structure. Before your subscription expires, we shall endeavor to contact you to discuss renewal. If you wish to renew your subscription, we shall again require full payment in advance for subsequent subscription periods of at least 10 days at a time. If we are not able to contact you before your subscription expires, we will assume that you do not wish to renew the subscription until advised by you.
Please note that prices may alter, and that we reserve the right to change prices without prior notice.
Any late payments will incur interest at the rate of 8% per annum above the base rate of the Bank of England in force from time to time from the due date until the date of payments after as well as before judgment. You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have for any reason whatever.
Deliveries
Delivery included areas will only be made within the M25 area of greater London as well as postcodes TW20, SL4, Sl5, KT16 and GU25. For some areas within this zone and on the outskirts, a delivery surcharge may be payable, but you will be notified of this at the time of ordering, if applicable.
We will be glad to arrange for delivery to an address different to the invoice address. Please indicate clearly the delivery address when placing your order.
If you require us to access secure parts of your home or building in order to deliver The Pure Package, please notify us of this at the time of placing your order. We will liaise with you in order to obtain keys, passes or codes before your first delivery. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for that day in any event. Please contact us at the end of your subscription to arrange for your keys or passes to be returned if you do not wish to continue with The Pure Package at a later date.
We will deliver The Pure Package to you every day of your subscription between the hours of 12am and 6am. Time for delivery shall not be the essence of our contract.
Due to circumstances beyond control, sometimes our couriers experience unavoidable delays. In these circumstances we respectfully request that you allow until 8am for receipt of The Pure Package. In the event that delivery still has not been made or attempted by 8am on any day, we will either dispatch the goods again free of charge or make a full refund for that day. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by telephone by 1pm on the due day. Any liability for non-delivery shall be limited to replacing The Pure Package within a reasonable time or issuing a credit note to you for that day.
Handling
Chilled products are packaged in specially designed bags containing cold packs to maintain the required temperature. Frozen and chilled products should be put in freezers and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely. Make sure that re-heated food is piping hot throughout.
The Pure Package Guarantee
It is our intention to give total customer satisfaction through the goods and services we offer. The Pure Package should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete or has not been delivered, please contact us immediately. We shall endeavour to replace the items or give you an appropriate refund where possible. If you do not let us know by 1pm on the delivery day of any such problems, we may not be able to refund the item or replace it and you will be deemed as having accepted The Pure Package for that day, unless we agree otherwise.
Theft
Theft or suspected theft of The Pure Package from the delivery address shall not be deemed as the fault of either the courier or The Pure Package Limited. Please let us know immediately if you have reason to suspect that The Pure Package has been stolen from the delivery address. We shall liaise with you to make alternative arrangements if there is a risk that the theft will happen again, which may mean making alternative delivery arrangements. In the meantime, we reserve the right to suspend your subscription until new arrangements have been finalised or to cancel the remaining subscription provided that we refund to you the fees for the cancelled period.
Ownership of Bags & Icepacks
The bags and icepacks in which delivery arrives belong to The Pure Package Limited. Please leave the bags and icepacks at the delivery address so that they can be collected each morning by our couriers and recycled. If you have any bags or icepacks remaining at the end of your subscription period, we will arrange collection from you at a convenient time.
Subscription Periods, Suspension & Cancellation
If you would like to cancel your subscription you have 5 working days
from the date of registration to claim a full refund on days not yet used
from your current programme, provided that you give us at least two full
working days notice. Where you wish to cancel after this time, we will
endeavour to be flexible and consider your request at our discretion, giving
a maximum 50% refund for days not yet taken, provided you give us at least
2 working days notice.
Where ingredients have already been purchased or other expenditure incurred
(such as credit card, banking, administration or courier charges), we reserve
the right to make reasonable allowance for this in any rebate that we may
agree to make.
If you would like to suspend your delivery at any time during your subscription,
we will endeavour to be flexible and consider your request at our discretion,
provided that you give us at least two full working days notice. Where
you have suspended your subscription, please give us two full working days
notice of when you wish to resume the service.
Warranties and Liability
Nothing in these terms and conditions shall:
• Exclude or restrict our liability for death or personal injury resulting
from our negligence or our liability for fraudulent misrepresentation;
or
• Affect your statutory rights if you are transacting as a consumer.
Subject to the above paragraph, we shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty, condition or other term (express or implied) or any breach of duty or negligence for any damages whatsoever.
Changes to Terms
We reserve the right to make changes at any time to any part of these terms and conditions. All such changes will be published on the website and/or shall be sent to you by post or with your Pure Package deliveries. If you use the website or place any order with us after the changes have been published, you are agreeing to be bound by those changes.
Use of the Website and our Publications
Unauthorised duplication or publication of any materials from our website
is prohibited.
Unauthorised duplication or publication of any other materials including
but not limited to starter information, worksheets, recipes, brochures,
text, graphics, newsletters, the selection and arrangement thereof, and
all software compilations, underlying source code and software (our “publications”)
is prohibited.
As a use of the publications, you may retrieve and display content from
the site on a computer screen and print out individual pages from the site
on paper for the sole purpose of placing an order with us or using information
from the Publications in the consumption of our products, but copying,
modifying, or transmitting for any other purpose is strictly prohibited
except with prior written permission from us. You may not commercially
exploit any of the content of the Publications. You acknowledge that The
Pure Package is our trade mark and that you may not use the name.
Choice of Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English Law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of the Website and the purchase of goods from The Pure Package Limited, and to submit all disputes to the jurisdiction of the English courts.
General Provisions
We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.
Privacy Policy:
The Pure Package Limited is committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.
Anonymous Information
This type of information cannot be linked to an individual customer.
We may use a “cookie” or your IP Address to recognise your
computer via our website. Cookies are small pieces of information that
are stored by your browser on your hard drive. They are perfectly safe
and do not contain any personally identifying information. We use this
information to track overall site usage patterns and statistics.
You have the ability to accept or decline cookies by modifying the settings
in your browser. However, you may not be able to use all the interactive
features of our site if cookies are disabled. To find out how to enable/disable
cookies see www.allaboutcookies.org
We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not contain any information about you from which you could be identified.
Personally Identifiable Information
As part of the registration process when you order from The Pure Package, we ask for basic information about you, including your name, telephone number, email and delivery address as well as a range of information relating to your dietary needs. This information is needed to be able to process your order, design the programme that suits you and to correctly deliver to you. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions to do so. We may also ask for some optional demographic information that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires. We may use this information occasionally to notify you about our new services and products, make recommendations to you and advise you of special offers we think you may be interested in. From time to time we may send you an email or postal survey asking for more detailed information, in exchange for entering you into a competition or promotion. When you enter a lucky draw or other promotion, we may ask for your name, address and email address so we can administer the competition and notify winners.
Information about you will only be shared or transferred to carefully selected companies or trusted partners with your consent, or unless we are instructed to do so by a recognised legal authority.
Third Party Sites
This website contains links to other web sites. Please be notified that The Pure Package cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.
Privacy Statement Changes
The Pure Package may change this privacy statement at any time. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide The Pure Package with your personal information.
UK Data Protection Act 1998
The Government of the United Kingdom passed a Data Protection Act in 1998. The Pure Package is bound to comply with the principles of good practice in the processing of personal data. Details of Data Protection registration may be found on their website www.dpr.gov.uk
Retention of Records
We will keep Personal Information only as long as it is necessary, including
for the purposes of updating the product or services or as required by
law.
When the Personal Information is no longer required, it will be destroyed
either by shredding or other approved destruction methods to prevent unauthorized
parties from gaining access to the information during and after the process.
We will safeguard information in our custody.
We have developed and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorised service providers who need it to perform their work.
Credit and Debit Card Information:
We need your credit or debit card information (card number, expiry date, billing address & postcode, name on card & CSV number) to process your payments. All such information will only be transmitted using secure servers. We will not use this information for any purpose other than to process your payments. Your CSV number will not be stored once payment has been successful.
Can You Stop us from Collecting this Information?
Yes - you will be free to purchase from us even if you choose not to supply any more information than that required to process and deliver your order: If you wish to stop us from sending you emails, please let us know by sending an email to us. We will stop doing so immediately and without question.
Your Consent
By placing an order with us and/or by using the website, you consent to the collection and use of your information by The Pure Package Limited. All changes to our privacy policy will be updated on the Website and/or posted to you so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.
