FAQ's
Our service is designed to suit you so we understand if you have lots
of questions.
If you would like any more information,
please contact our customer service team
on 0845 6 123 888.
Do you deliver to my area?
The Pure Package prices include delivery to all postcodes within the M25 as well as some areas within GU25, SL4, SL5 & KT16. We may be able to coordinate with your own courier if you live outside these areas.
Call us at 0845 6 123 888 or e-mail us at info@purepackage.com to find out if we can deliver to you.
How do I sign up?
Simply use our online registration form or call us on 0845 6 123 888. Registration can take between 10 to 15 minutes.
How long should I sign up for?
This is totally up to you, and will depend on your health goals. We have found that getting healthy doesn't happen over night which is why the minimum number of deliveries you can buy is 10 days.
When can I Start?
It takes two full working days from you registering to you receiving your first food delivery.
Do I have to take all my days at once?
Convenience is our middle name. You can pick and choose delivery days as you wish as long as you give us two full working days notice. In order to get the most out of the programme we do recommend that you try to have as many consecutive deliveries as possible. You have a whole year to use up your days.
What if I go out of town?
Our aim is to be as flexible as possible so to make sure you are not charged we need two full working days notice to change your delivery schedule.
What if I go to a restaurant?
Our team will be happy to get in touch with the restaurant, look at the menu and advise on the healthy options.
How will my food be delivered?
Your food will be delivered every morning between midnight and 6am in a temperature controlled black bag. In most cases we leave the bag on your doorstep. You may want to invest in a Hippo box for deliveries. If you live in an apartment building without a 24hr doorman you can send us a duplicate key for the exterior door to your building. We are happy to discuss other delivery solutions for example, hanging the bag in a tree!
What do I do with my empty temperature controlled bag?
We will exchange it every evening with a fresh, full bag of food. Just leave it out in the same place that we dropped it off.
I have specialised nutritional requirements. Will The Pure Package cater to my needs?
We will make every effort to. Our team of Dietary and Nutritional Therapists will be able to discuss any specific needs you may have, and try to build them into your programme.
What if I suffer from food allergies and/or intolerances?
The Pure Package can take the stress away by eliminating certain foods while still providing a balanced diet. Simply inform us during your telephone consultation or select the allergy option next to the ingredient on our online sign up form. Please call us if you suffer anaphylactic shock from a particular ingredient.
What if I'm hungry?
The programme gives you the correct daily balance of proteins, carbohydrates and fats. Some people may find it takes 2-3 weeks for their body to settle into the new regime however the last thing we want is for you to feel hungry, so please let us know and we can alter your portion sizes.
Should I eat my meals and snacks even if I'm not hungry?
Yes. The Programme is designed to maintain energy levels and avoid blood sugar swings, which can trigger hunger. Spacing out meals before you become hungry helps maintain blood sugar levels.
What can I drink?
Water, water and more water. You should be aiming to drink between 1.5 and 2 litres of water and/or herbal teas a day. It is important to keep well hydrated as thirst can often be mistaken by the body as hunger.
What if I want to make changes to my food preferences?
Our aim is to create the perfect menu, however you may discover some ingredients that you don't enjoy. We rely on constant feedback from you so just get in touch to request a change to your profile.
How long before I can expect results?
Individual results vary, but you should start to notice results within 5–10 days.
If you have any queries or would like more information please email the team on info@purepackage.com or call us on 0845 6 123 888
